Booking your slot:

When you talk to us we will tell you what available slots we have to create your heavenly flowers, please be aware that when booking your slot, you can expect delivery of your chosen set 7-10 days after your slot date. It takes time to handcraft all these flowers 🏋🏼‍♀️🏋🏼‍♀️🔨🔨

Example: your slot is on 1st August, you paid for this on the 1st July, you can expect your order to arrive between the 7th and 10th August.

 

Can I choose different colours?

The answer is yes! We have a vast amount of colours you can choose from, so whatever you are looking for, please DM us to discuss and we will add the option to the website for you to purchase.

 

How do I hang my designs?

Each flower box sent out comes complete with instructions on how to hang your purchase, all flowers are provided with a hanging hook on the back of the flower along with double sided sticky tape for the smaller flowers and names, the only thing you will have to do is provide the hooks in your wall for the bigger flowers, we use the command strip hooks for showcasing in our photos but this would be up to you to choose, we recommend hanging the bigger flowers on hooks while the smaller ones should hold with the tape provided, however they come with a hanging hook attached if you wish to hang them instead. 

 

Can I make my own design?

Yes! If you have something in mind please don't hesitate to contact us to discuss what it is your looking for or the vision you have. We will the add this design to our website for safe purchase.

 

Where can I put my design?

Anywhere! Living room, bathroom feature, nursery, teens room, weddings, to spruce up the business decor, the correct answer is you can choose to put your purchase anywhere you like!

 

 

I am not happy with my order, can I return it?

Below is a copy of our returns policy.

Return Policy of Heavenly Petals

Thank you for shopping at Heavenly Petals. We are committed to ensuring your satisfaction. If, however, you find yourself dissatisfied with your purchase, we are here to assist you.

  1. United Kingdom UK: Consumers have 14 calendar days to return an item from the date received, as per the Consumer Contracts Regulations.
  2. Conditions for Return: --
  3. Please adhere to our return conditions, ensuring they align with applicable consumer law, which may vary by country.

Refunds:

  1. Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item.
  2. Post-inspection, you will be promptly notified regarding the status of your refund.
  3. If approved, the refund will be processed to your original payment method.
  4. The credit will appear within a number of days, subject to your card issuer’s policies.

Shipping:

  1. Return shipping costs are the responsibility of the customer and are non-refundable.
  2. Should you receive a refund, the cost of return shipping will be deducted from it.
  3. Materials bought will be deducted from the refund, if the refund is approved.

Certain items are non-returnable, including but not limited to:

  1. Items on sale
  2. Gift cards
  3. Downloadable software products

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us promptly to organize a replacement or refund.

Contact Us:

For queries regarding item returns, please contact us at:

Email: Heavenlypetalsuk@gmail.com